Exchange Policy
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Return and Exchange Policy:
At Nested, we strive to maintain the highest standards of quality and excellence. To facilitate a seamless exchange process, we kindly request that customers initiate an exchange within three days of receiving their product. This prompt action enables us to efficiently process your request.
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Eligibility for Exchange:
To be eligible for an exchange, the item must be returned in its original packaging, tag and condition. This ensures that our products continue to meet our high standards of quality and excellence.
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Exchange Process:
To initiate an exchange, please return the product to us. Upon receipt and inspection of the item, we will verify that it meets our return criteria. If the item meets our requirements, we will proceed with the exchange process.
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Shipping Costs:
Please note that customers are responsible for shipping costs associated with exchanges, unless the product is defective. We appreciate your understanding in this matter and look forward to processing your exchange request.
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Non-refundable and non-exchangeable Items:
Please be aware that our towels and detergents are not eligible for refunds or exchanges.
Defective Products:
At Nested, we are dedicated to providing our customers with products that meet the highest standards of quality and excellence. In the rare instance where a product is defective, we are committed to making things right. If you receive a defective product, we will exchange it for a new one and cover the cost of shipping. We take pride in our commitment to quality and strive to ensure that every product we offer meets our rigorous quality standards.
Shipping
At Nested, we are committed to providing a seamless and efficient shipping experience for our customers.
Free Shipping Threshold
As a valued customer, we offer free shipping on orders total to $100 or more. For orders meeting this minimum purchase requirement, the shipping charge will be automatically waived at checkout.
Delivery Time-frames
We strive to deliver your orders as quickly as possible. Our estimated delivery time-trames within Lebanon are as follows:
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Standard Delivery: 4-5 business days
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Pre-order Delivery: 2-3 weeks
Please note that these estimates are subject to change based on factors such as product availability, shipping destination, and unforeseen circumstances. Once your order is shipped, you will receive a tracking number, allowing you to monitor its progress and stay informed about the status of your delivery.
Order Processing
We strive to process all orders promptly and efficiently. Typically, orders are processed within 1 business day after confirmation. To ensure seamless delivery, please double-check the accuracy of your shipping address during checkout. Any discrepancies may cause delays in the delivery of your order.